Privacy policy
Effective and updated:
Who is responsible
Ahmedbahathiq operates Jovra as an individual based in the Kingdom of Saudi Arabia. This policy covers Jovra's website, app, accounts, games, purchases and communication features. Contact jovraplatform@gmail.com for privacy questions or complaints.
Data we process and its sources
You and your sign-in provider supply account details: identifiers, email, display name, Jovra tag, birth date for eligibility and preferences. Use of the service generates friends, invitations, messages, lobbies, results, progress, achievements, reports and support requests and attachments.
We keep coin and inventory records, entitlements, transaction identifiers and purchase/refund evidence from the payment store to validate benefits and prevent duplication. Apple or Google handles payment details; we do not request your card number for store purchases. Operational data includes IP address, device, app and connection information, errors and security logs.
Purposes and legal grounds
We process account, gameplay and purchase data to provide the requested service and perform our contract; security and report data to protect users and prevent fraud under legitimate interests where lawful; and compliance records to meet legal obligations. Optional processing relies on consent where required. Accepting terms is not blanket consent to advertising or tracking. Without necessary data, account creation, purchases or the related feature may not work.
Advertising and Google AdMob
Advertising available in Jovra through Google AdMob is governed by this policy and applicable consent choices. When the ad feature is used, Google may process IP address, device and app information, permitted device or advertising identifiers, ad views and interactions, crash and performance data, and infer approximate location from IP address. Processing depends on region, ad settings, age and permissions.
Rewarded ads are optional; the reward and conditions are shown before viewing. An account/attempt reference, not your name or email, is used to validate the event and prevent duplicate rewards. Clicking an ad is not required to earn a reward. We do not use private messages or raw birth dates for ad targeting.
Where required, consent and tracking permission are requested before the relevant processing, with consent controls in ad privacy settings when the feature is available. Tracking permission can also be changed in device settings. Declining optional processing does not block core games, but can change ad type or availability. Age and regional restrictions apply and cannot be overridden by this policy.
Retention
Operationally, expired notifications or those older than 90 days are removed, sessions are removed 7 days after expiry, and completed computer numbers matches after 90 days. These are operational periods, not statutory periods for transaction or evidence records. Backups and exception records have restricted access for review; a copy needed for unresolved recovery is preserved until recovery is resolved.
Account, progress and inventory data is retained while needed to operate your account. Messages, reports, support and security records are kept as needed for communication, resolving requests and preventing abuse. Retention is reviewed on deletion requests or when its purpose ends. Limited transaction records or evidence may be retained for legal obligations, disputes or documented fraud prevention. We explain exceptions and their reasons when handling a request and do not repurpose retained data incompatibly.
Restricted backup copies may remain until replaced under the operational retention cycle and are not available for ordinary use. Submitting a deletion request does not mean immediate removal from backups or legally retained records.
Your rights, account deletion and data copy
From Settings, Account data provides category-based JSON downloads, up to 100 records per page with subsequent pages available. New deletion requests are scheduled after 7 days and can be cancelled there before processing. Processing disables access and removes personal profile, identity and personal message content, retaining a pseudonymous identifier for exception records. Active games delay processing; unresolved reports or administrative accounts require restricted review. The page shows status and schedule; acknowledgement does not mean deletion is complete.
You may request information, access, a readable copy, correction and destruction of data no longer needed; withdraw consent for consent-based processing; and object, restrict processing or request portability where those rights apply. In the app or website: Settings → Account data → Request account deletion or Request my data copy. You can also initiate a request by email if you cannot sign in, without installing the app.
Requests are recorded for review and ownership verification; acknowledgement does not mean deletion is complete. Deletion review covers the account, profile and associated personal data, protecting others' data and respecting the exceptions above. We communicate completion, timing and reasons for any delay or refusal within applicable legal deadlines, and confirm completion. Do not send passwords, card details or a full identity document in your initial request. You may complain to the competent data protection authority, including SDAIA in Saudi Arabia.
Deleting a Jovra account does not automatically cancel an Apple or Google subscription; manage renewal through the payment store. A data copy excludes other people's personal data and service secrets.
Age and policy updates
Eligibility and features are restricted by age, region and consent requirements. Do not bypass age checks with inaccurate information. Report any minor's data collected without a valid basis so we can review and take appropriate action. We publish the policy date and provide notice or renewed consent for material changes where required. Store availability in a country does not override residents' mandatory rights.